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1.This website wonkeedonkeetrend.co.uk is owned and operated by:

SY21 7BL.

Company No: 215444
Email Address: info@wonkeedonkee.co.uk

If you need to contact us please use the details above.

2. Make a contract with us
2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
2.8 By placing an order with us, you agree to and accept these terms, as well as our Privacy Policy  and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. 
3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering.
3.4 We use secure payment facilities for online purchases. You can pay for your order by Visa or MasterCard.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and show both the price excluding VAT (Value Added Tax) and the price including VAT at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched same day if received before the cut-off point, otherwise goods will be dispatched next working day.
4.2 We will normally deliver goods within 1-2 working days of dispatch except for Eire, Channel Islands, Scottish Highlands, Isle of Man, Scilly Isles, and Isle of Wight where delivery times are 3-5 working days.
4.3 Your order may arrive in more than one delivery.
4.4 We deliver to all UK addresses which includes UK Mainland, Northern Ireland, Eire, Channel Islands, Scottish Highlands, Isle of Man, Scilly Isles, and Isle of Wight

Please note that delivery addresses cannot be altered after orders have been dispatched. 

4.5 We will deliver the goods to the premises you specify on your order. You must be available to accept delivery of your order, which is normally between 8:00am and 6:00pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
4.6 Some of our products are relatively weighty items and you may be required to assist the driver in offloading your order.
4.7 Disposal of packing materials is your responsibility.
4.8 After a failed delivery attempt (or if you are not at home for an agreed delivery) the goods may be returned to the factory and we reserve the right to charge you an additional re-delivery charge.
4.9 If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
4.10 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or to ourselves by the end of the following working day.
4.11 If the goods are lost or damaged in transit, please let us know promptly.
4.12 Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements, restrictions or other conditions that may impede access when you place your order.
4.13 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.
4.14 Time is not of the essence unless notified otherwise in writing by the managing director of Wonkee Donkee.

5. Cancellation and returns

5.1 This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel. 
Any items which have been personalized or modified to your specification, outside of the options listed on our website.
5.2 You may return any unwanted items at any time up to 28 calendar days after the day of delivery. You must notify us of your intent to return items within 14 calendar days starting from the day your order is delivered to you. You then have a further 14 calendar days to return the items to us. Items returned must reach us in a saleable condition. To return an item, please complete the returns form.
5.3 You do not have to give a reason for cancellation. However, a brief explanation will help us to improve the service we offer to our customers in the future.
5.4 If you cancel, you must return the goods to us (or any other UK address specified by us) within 14 calendar days of notifying us and at your own expense. You must ensure that the goods reach us in a resalable condition complete with original packaging. Goods must be packaged adequately to protect against damage in transit. We reserve the right to refuse goods that show signs of use, are damaged, modified or any other condition that prevents their resale.
5.5 You may may not return any goods that have been used unless they are faulty.
5.6 We will refund all monies paid to us by you less any postage/carriage charges and costs due under this contract within 14 days.
5.7 This cancellation policy does not affect your legal rights - for example, if goods are faulty or incorrectly described.

6. Faulty Goods / Guarantee

6.1 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It is helpful if you can provide us with digital photographs of the problem as this can save you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.
6.2 All goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty.
6.3 The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
6.4 If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked. 
6.5 The cost of returning goods to us is your responsibility, however on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.
6.6 If an item is no longer available we will offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
9.7 The warranty offered on replacement goods will be a continuation of the original goods regardless of how many replacements or remaining warranty exists.
6.8 Where we replace faulty goods and we have not requested the return of the faulty item, you will be responsible for their proper and safe disposal provided 6.9 is met
6.9 Goods must not be desposed of unless specifically authorised by ourselves.

7. Refunds

7.1 All refunds are made to the payment method used in the original purchase only.
7.2 We reserve the right to reduce the refund paid to cover costs.
7.3 Refunds are made within 14 calendar days of the refund being authorised.
7.4 Where only part of the order is returned, or where the goods are returned outside of the statutory 14+14 days, refunds for the original outbound delivery charges will not be made. 
7.6 Refunds for returned goods will not include any return delivery costs unless the goods are found to be faulty or damaged.

8. Liability

8.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
8.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not rely on any orderd goods for any job or task having strict or demanding time schedules or restrictions until you have received and inspected the goods.

9. Trade or Business Customers
The following conditions apply to orders placed by Trade or Business Customers.
9.1 Orders may not be cancelled except with our mutual agreement and having been confirmed in writing by or our company. We reserve the right to make cancellation and/or re-stocking charges.
9.2 Claims for missing or damaged items must be made within 2 days of delivery.

Website Disclaimer for: www.wonkeedonkeetrend.co.uk

This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. Use of Website
1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. Visitor Conduct
2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy , any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. Site Uptime
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. Links to and from other websites
4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.
4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. Exclusion of Liability
5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. Law and Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

Updated February 2018

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