Delivery and Returns

DELIVERY AND RETURNS

Delivery

We at Wonkee Donkee Trend currently deliver to all UK postcodes. 

The delivery charge for all UK Wonkee Donkee Trend orders is  £6 + VAT. 

 

Same Day Despatch

Deliveries are usually despatched on the same day provided the order is received before 2pm (Working days only). Orders received after 2pm will be processed on the following working day.

Although most stocked goods will be delivered next day, please allow up to 2 working days particularly for bulky items and in busy postal seasons.
Deliveries are working days Monday to Friday, 8am to 6pm. You will receive an email informing you of the delivery date of your order.

For Eire, Channel Islands, Scottish Highlands, Isle of Man, Scilly Isles, and Isle of Wight, please alow 3-5 days for delivery. Delivery charge remains the same.

If you require urgent, next day delivery, please call us on 01938 557733 and we will do all we can to help.

A signature will be required on receipt of goods. Goods will not be delivered without a signature. 

 

Returns

ALL RETURNS MUST BE SENT TO WONKEE DONKEE TREND AT THE ADDRESS BELOW.

At Wonkee Donkee Trend, we realise that things can go wrong. Please check all packaging on receipt of delivery for obvious signs of damage.

We aim to accept all returns and will work with you to ensure as fas as possible, a hassle free transaction.

You are responsible for the cost or returning any goods to the address below, however, we will refund postage if the goods are faulty or we have supplied in error. Responsibility for the goods will remain with you until received by us.

All items being returned must be in their original packaging and in a saleable condition. Damaged or used items will not be accepted unless faulty. Items not abiding with these terms will not be accepted for refund and will be returned to you. You must advise of all returns within 14 days from delivery.

Click for Wonkee Donkee Returns

A copy of your completed Returns Form  form must be included in the returned package. 

Ensure all returns are adequately and securely packed. Any damage to the product during transit through inappropriate packaging will not be accepted and will be returned to you.

 

Unwanted Goods

You may cancel your order and return unwanted goods, to the address below, within 14 days from delivery. 

You will be responsible for all costs associated with returning the item to us. Responsibility for the goods will remain with you until we are in full receipt of the said goods.

Goods must be in an unused and saleable condition complete with original unopened packaging and all component parts including any promotional items received with the order. We reserve the right to refuse goods if we believe that they have been used, damaged, defaced or treated in a manner that renders them in a condition that can not be re-sold as new.

A copy of your completed returns form must be included with the returned goods. Click Wonkee Donkee Returns to complete a return.

 

Faulty Items 

If the goods are found to be defective, or if a fault develops after receipt of goods, then return the goods to us at the address below, with a fully completed returns form. If we agree with you upon inspection of the faulty goods returned to us, we will at our discretion offer either a full refund or a replacement product. If the product is out of stock, or no longer available, we reserve the right to replace the item with a suitable, similarly priced alternative.

You must ensure that all component parts, including any promotional items received, are returned to us, along with a copy of your completed returns form.

 

Click Wonkee Donkee Returns to complete a return.

 

If you are uncertain of whether an item can be returned, please call Wonkee Donkee Trend on 01938 557733 for help and advice.

 

By working day, we mean Monday to Friday exluding bank holidays.

 

RETURN ADDRESS:

RETURNS
WONKEE DONKEE TREND
BOYS & BODEN LTD
MILL LANE
WELSHPOOL
POWYS
SY21 7BL

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